A few simple answers
Where do I enter my discount code?
Once you enter our checkout page please head over to the 'show order summary' drop down menu, from there you can enter your discount code.
Where can I find my order number ?
Once your order has been placed we will automatically send out a confirmation email, in the top of the email content you will find the order number . Any further updates i.e. shipping will also contain this reference. Please double check spam or junk email folders just in case!
Where is my order?
Please head over to our Shipping page for further information regarding time-frames. When you get your tracking reference please enter it into our Track Your
I didn't get a tracking reference, why?
Dependant on where you live in the world, not all cases can have tracking references, you will still receive an email confirming when your order has been shipped if you didn't get a tracking number
My order says it has arrived in the destination country and hasn't moved in a while, what is going on?
If your order states it has arrived in the destination country the delay is because the order is subject to customs clearance our case comes from all over the globe , for more information on this please check the shipping policy link below.
My tracking number no longer works, why?
If you were provided with a tracking reference number which is no longer working on our 'Track Your Order' page that is a good indication that your case isn't far from you. When the reference is no longer valid this is a result of the postal service at the recipient country not updating the reference on their end.
I bought two cases, only one arrived, where is the second one?
We pick pack and post our cases individually, this is one of the ways we help to keep our costs down and are able to pass on the savings to you. You should receive any additional orders within a few days of receiving the first.
I ordered the wrong case, what do I do?
Please email us with your order number within 24 hours of placing your order and we will happily amend your order for you.
I ordered by mistake, how do I cancel and get a refund?
As per our shipping terms, please let us know ASAP if you have ordered in error. We are able to cancel/refund/amend orders within 24 hours of them being placed.